Customer
FAQs
PRODUCT SAFETY
Has there been a news report on TV about a stairlift hand entrapment incident? Are your products safe?
The stairlift involved in the past news report about a hand entrapment incident was not our company’s product. It was a “dual-rail type” product with upper and lower rails, which can still be found on the market today. For the news video, please refer to YouTube TVBS NEWS. Due to the limitations of traditional mechanical design, this type of product has several disadvantages:
1. The rail height of dual-rail products is too high, approximately 55–75 cm above the ground. On a staircase, this places the rails around the waist level of pedestrians, which is the height where fingers and arms are most likely to come into contact when people pass by the stairs!
2. On dual-rail products, the drive gear and rack structure on the rails are exposed, making it very easy for fingers to be pinched or clothing to be caught! They may also come into contact with grease and oil stains on the rack.
3. Current dual-rail products do not comply with domestic building regulations, which require rails to be installed below 50 cm from the ground. The structural risk is obvious! Please refer to Article 33 of the Building Technical Regulations, Building Design and Construction Section.
4. Since stairlift products are still not subject to mandatory inspection under current regulations, some operators may continue selling old dual-rail products that have not passed national safety inspection. These machines may also lack safety protection design around the unit. In addition, some importers may claim that their products have passed safety inspection without submitting them for re-inspection in the sales region, Taiwan. These products may therefore present safety concerns! Please refer to the formulation and revision of relevant national standards in line with the physical and psychological characteristics of older adults.
For the reasons stated above, traditional dual-rail products may present significant hidden safety risks, which is why incidents involving finger injuries to users’ family members have occurred. In contrast, the Wealtree stairlift adopts a monorail design, which not only greatly reduces the rail height compared with traditional products, allowing the rail to stay close to the ground and avoid accidental contact, but also uses an enclosed transmission structure. With no exposed gears, there is no risk of finger entrapment. Please refer to Wealtree’s patented monorail design. Our product has passed Taiwan CNS and ISO international safety inspections, providing reliable safety assurance. In addition, we have further insured our products with NT$30 million in product liability insurance, giving you complete peace of mind. Please refer to Wealtree product safety inspection certification.
Source: TVBS News, Laws & Regulations Database of the Republic of China, Consumer Protection Committee
Will your stairlift be unstable when riding, since it only has one rail?
To address the safety risks associated with dual-rail products, the Wealtree stairlift adopts the same monorail design concept used by leading global brands. We have also independently applied for patents in multiple countries and further strengthened the load-bearing capacity of the rail and the rigidity of the mechanical structure, providing a smooth and stable riding experience. As a result, our stairlifts have been adopted by public and institutional users such as Taipei Grand Hotel Friendship Association, Golden Dragon Hall, National Central University, Taoyuan Chenggong Elementary School, and Miaoli City Office. We strongly recommend that you try the stairlift in person and compare it for yourself, so you can directly experience and verify the stability of our stairlift. Please refer to Wealtree’s patented monorail design.
What is the maximum load capacity of your stairlift, and is it safe to use?
Our product has a maximum load capacity of 115 kg. Every unit undergoes rigorous load operation testing and safety inspection. With regular maintenance and timely replacement of worn parts in the future, the product can remain safe and reliable to use. You can ride with confidence.
Will your stairlift move too fast? Will older adults feel uncomfortable when using it?
The operating speed of the Wealtree stairlift is designed in accordance with regulations, with a travel speed of 2–9 meters per minute. Please refer to the formulation and revision of relevant national standards in line with the physical and psychological characteristics of older adults. The speed can also be adjusted through multiple settings according to the user’s riding comfort. In addition, the stairlift automatically slows down when turning, allowing not only older adults but also users with spinal cord injuries to have a dedicated and comfortable speed setting.
Source: Consumer Protection Committee
What should we do if there is a power outage at home while a family member is riding the stairlift between floors?
Please rest assured. The Wealtree stairlift is equipped with an internal rechargeable battery. During normal use, the stairlift is powered by the battery inside the unit. Even in the event of a power outage at home, the internal battery will continue to supply power and keep the stairlift operating, so the user will not be stuck on the stairs. Currently, among stairlift systems worldwide, Wealtree is the only system with built-in intelligent control that can automatically detect the remaining battery level. When the battery level is too low or the battery reaches the end of its service life, the system will automatically lock the stairlift to prevent use and issue a warning, preventing the stairlift from running out of power midway and leaving the user unable to move up or down.
Following the previous question, if our home has many floors, could the stairlift battery run out of power halfway?
Please rest assured. The Wealtree stairlift offers two battery configuration options. The standard configuration includes two 12V/10Ah lead-acid batteries, which are suitable for home use below the third floor. When fully charged, the battery can support approximately 15 continuous trips, meeting the basic needs of daily up-and-down stair use. If your home has four floors or more, multiple users, or is used in an apartment building or commercial space, we recommend upgrading to the 25V/17.4Ah lithium battery option. Its endurance and service life far exceed those of conventional lead-acid batteries. In practical testing from the 1st to the 5th floor with an 80 kg adult passenger, it can complete up to 20 trips, giving you peace of mind without concerns about the number of floors or passenger trips.
In addition, among current industry providers, only Wealtree can install charging stations on each floor. After each use, once you fold up the seat, the stairlift will automatically travel to the nearest charging station for parking and charging. This means charging is not limited to only the top or bottom ends of the rail, saving you waiting time during use and ensuring that the stairlift is sufficiently charged the next time you need it. Even if the battery level becomes low after extended use, both the seat and the display remote control will issue warning sounds to remind you that the battery is running low. More importantly, when the stairlift battery is close to being depleted, the unit will enter protection mode. After use, once the stairlift automatically returns to its charging position and begins charging, the seat will be automatically locked for 30 minutes and cannot be used during this forced charging period, ensuring sufficient time for the battery to recharge.Regarding battery options, during the consultation and evaluation process, we will recommend the most suitable battery configuration and charging station layout based on your needs, ensuring safe and reliable use for you and your family.
Following the previous question, I often see news reports about lithium battery explosions. Is there any risk of your battery exploding?
We fully understand your concerns about lithium battery safety. Please rest assured. The lithium battery used by Wealtree is a special specification customized specifically for the characteristics of our own products. It cannot be compared with third-party batteries directly purchased and used by other providers. In addition, we have incorporated a “triple power protection design” to ensure reliable safety:
1. Strictly Selected Premium Battery Cells and Professional Manufacturing Quality Assurance:Our customized lithium battery uses high-quality cells from the international brand Panasonic. It is also precisely connected, packaged, and tested by a professional battery module manufacturer in Taiwan, ensuring the fundamental quality and stability of the battery from the source.
2. Core Protection Circuit Board Inside the Battery Pack:The protection board installed inside the battery pack during assembly provides four core protection functions: overcharge protection, over-discharge protection, overcurrent protection, and abnormal high-temperature protection. When the circuit board detects abnormal power values, it immediately activates protection to prevent battery risks caused by various abnormal conditions.
3. Intelligent Power Management of the Stairlift System:
- Slow Charging System: The battery charging system uses a low-current and trickle-charging design. By using the sleeping period in daily routines for slow charging, it can effectively prevent battery cell heating and swelling that may occur with fast charging, fundamentally reducing explosion risks while ensuring long-term charging safety and effectively extending battery life.
- Full-Time Power Monitoring: The stairlift system continuously monitors the battery voltage and power supply status. Once any abnormality is detected, it immediately activates the protection mechanism and stops charging, ensuring stable operation of the overall system.
The lithium battery accidents commonly seen in the news are mostly caused by the use of battery cells with inconsistent quality, the lack of comprehensive protection design, or fast charging methods, which can lead to heat buildup and explosions. In contrast, our lithium battery is supported by the triple safety protection design described above and strict inspection by the manufacturer, so you can use it with confidence without worrying about its safety. At the same time, we would also like to remind you to be especially cautious if you hear other providers claim that their products can also use lithium batteries. As of 2025, among stairlift providers worldwide, only Wealtree has specially designed a protection system for the use of lithium batteries. Please do not rely solely on sales claims made by non-technical personnel. Be sure to check and confirm whether their battery source and safety protection are complete, so as to avoid placing a potential hazard in your home that could accidentally cause injury to your family or property loss.
Will the stairlift stop if it hits something while moving up or down the stairs?
The Wealtree stairlift has passed the CNS 15830-2 national regulatory inspection and the ISO 9386-2 international safety inspection. Please refer to Wealtree product safety inspection certification. Our product is designed in accordance with the formulation and revision of relevant national standards in line with the physical and psychological characteristics of older adults. Multiple safety devices are installed under the main unit, around the seat footrest, and at the rail entry and exit points. If the stairlift touches an object while moving, it will stop immediately to ensure the user’s safety.
Source: Consumer Protection Committee
If your machine breaks down, could the person sitting on the chair slide down the stairs?
Please rest assured. If the Wealtree stairlift experiences a malfunction, the worm gear transmission mechanism inside the gearbox will provide self-locking protection, and the power-off brake on the motor will immediately engage to stop the stairlift. With this dual protection, there is no risk of the seat sliding downward. This is also a mandatory inspection item under the national standard CNS 15830-2. Please refer to the formulation and revision of relevant national standards in line with the physical and psychological characteristics of older adults. The Wealtree stairlift has passed the inspection, ensuring consumer rights and safety.
Source: Consumer Protection Committee
Could an older adult trip or fall from the chair if they accidentally touch the switch and the stairlift starts moving before they are seated?
The Wealtree stairlift features an exclusive safety detection design. Once the user folds down the seat and prepares to use it, the system will automatically lock the stairlift’s remote controls and control switch. This prevents users on other floors from unknowingly pressing the remote control, or the user from accidentally touching the joystick before sitting down. The stairlift will only be unlocked after the user is seated and has stepped on the footrest. At this point, the seat can be operated and will have top operating priority, while all other remote controls are disabled. This helps ensure safe use for older adults and people with mobility challenges. Please refer to Wealtree product safety protection.
Could an older adult fall from the stairlift if they have limited mobility or difficulty controlling their body, causing them to lean forward or slide downward while seated?
Wealtree can add elastic chest and leg safety straps, or install a headrest and head support strap according to the user’s physical condition. We can also customize the seat functions or design a custom-made seat based on your specific needs and preferences. Please refer to Wealtree special customized products. In practice, Wealtree has served multiple users with cerebral palsy. If you have any of the above needs, please contact us for consultation, so we can better understand your requirements and help resolve the daily mobility challenges faced by your family.
Has your stairlift passed any safety inspections or standards? Is there any protection or guarantee?
The Wealtree stairlift has passed the national safety standard CNS 15830-2, as well as the international safety standard ISO 9386-2. In addition, we maintain NT$30 million in product liability insurance every year to protect the safety and rights of all customers. Please refer to Wealtree product safety inspection certification and the formulation and revision of relevant national standards in line with the physical and psychological characteristics of older adults.
HEALTHY NOTICE
Is it still urgent to install a stairlift if the older adult at home can still manage to climb the stairs with difficulty?
Even if older adults are still able to climb stairs now, as their muscle strength gradually declines, climbing stairs may accelerate the wear of knee cartilage, leading to knee pain, swelling, redness, and inflammation. It may also further increase the risk of accidental falls while climbing stairs. Please refer to medical advice. In the long run, installing a stairlift early can not only improve your family’s quality of life, but also help slow the progression of knee degeneration in older adults, giving them greater freedom of movement in daily life. Wealtree recommends that you evaluate this option as early as possible.
Source: National Taiwan University Hospital Health E-newsletter
If the older adult only has difficulty climbing stairs, wouldn’t setting up a bedroom for them on the first floor solve the problem?
A first-floor senior bedroom must be planned with multiple aspects of an older adult’s daily life in mind. In terms of living functionality, the first-floor space should not only be equipped with air conditioning and independent bathroom facilities, but also take into account Taiwan’s subtropical climate, which is hot and humid. In residential spaces, the first floor and basement are usually the most affected by humidity. If dehumidification is not properly managed, it may worsen rheumatic pain in older adults, or even cause diseases such as pneumonia due to mold growth in the living environment. In addition, it is also necessary to consider whether the first floor of the home may have noise, space, or circulation limitations that affect the family’s quality of life, and whether using the first floor as a shared space for visits from relatives and friends may affect the older adult’s dignity and living privacy. Therefore, Wealtree recommends that when planning, you should not only consider the older adult’s current level of independence, but also make longer-term arrangements.
After installing a stairlift, will older adults reduce the time they spend exercising and training their muscle strength, causing their physical condition to decline faster?
The main benefits of installing a stairlift are reducing the impact on older adults’ knees when going up and down stairs and preventing the risk of falls on the stairs. Please refer to medical advice. The daily exercise or physical training needed by older adults should be carried out outdoors in parks or at sports centers, where both health and safety can be better protected. In practice, many Wealtree customers have found that after installing a stairlift, older adults no longer need to endure the physical strain and knee joint pain caused by climbing stairs. As a result, they become more willing to go out for walks and exercise, and also have more time to spend with their family. Therefore, if you are concerned about the health of older adults, Wealtree strongly recommends installing a stairlift as early as possible, allowing them to move between floors with dignity and ease, and to go out more freely.
Source: National Taiwan University Hospital Health E-newsletter
PURCHASE GUIDE
What should I consider when choosing a stairlift, since every brand’s product looks different?
Based on our professional expertise and experience, Wealtree has summarized four key factors for your reference when choosing a stairlift. We hope this can help you find a product that meets your needs and solves your concerns.
1. Product Safety: Choose CNS-Certified Products and Avoid Exposed Gear-and-Rack DesignsAs a stairlift is an assistive device mainly used to help older adults move up and down stairs, any deficiency in product safety or reliability may lead to serious consequences. However, since each brand has different product designs and the specifications are numerous and complex, it is difficult to make a quick comparison. Therefore, the most straightforward approach is to choose a brand that has passed CNS national standard inspection, ISO international safety standards, and has product liability insurance for consumers. Please refer to the formulation and revision of relevant national standards in line with the physical and psychological characteristics of older adults. Secondly, do not choose products with higher rail heights that do not comply with building regulations. Please refer to Article 33 of the Building Technical Regulations, Building Design and Construction Section. Also avoid products with exposed gear-and-rack transmission structures that may present a hand entrapment risk. TVBS News has reported an incident in which a user’s family member had their finger caught and injured. Please refer to YouTube TVBS NEWS.
2. User Experience: Choose Simple Operation, Comfortable Seating, and Future-Oriented DesignStairlifts and chairlift systems must emphasize age-friendly design. The operation method should be intuitive and simple, and the seat height from the ground must be low enough, allowing older adults to sit down with less effort and greater ease. Even if the user has limited mobility, the product should be easy to learn and operate in order to truly meet their needs. For example, the control lever for operating the seat should be large enough so that older adults with limited hand strength can still operate it with their arm. The seat should also be foldable and unfoldable in one simple step, without requiring the user to bend down or repeatedly adjust the seat and armrests. Please refer to Wealtree product convenience design. For this aspect, you or the older adult should personally experience the product and understand how it operates in order to truly determine whether it is convenient to use. At the same time, it is also important to consider the comfort of the ride. Furthermore, you should not make the decision based only on the older adult’s current physical condition and flexibility. You must also consider the next 5 to 10 years, as no one, not even doctors, can accurately predict how a person’s physical condition may change. If you only discover in the future that the equipment is unsuitable and then need to modify it, it will result in unnecessary additional costs.
3. Staircase Space: Choose a Rail Design That Saves SpaceStaircase space is not only for the seat to pass through, but also for moving furniture and household appliances. The seat unit can be moved, but the rail remains permanently installed on the stairs. Dual-rail stairlifts from other providers generally have rail heights of 55–75 cm above the ground. Building regulations require rails to be installed within a space below 50 cm from the ground, taking into consideration that pedestrians naturally swing their arms when walking on stairs and should not come into contact with the rail, in order to avoid collisions or accidental injuries. In addition, when carrying items through the staircase, collisions with the rail may also create hazards. Therefore, the rail height of a stairlift must be low, and the lower it is, the better.Secondly, most products on the market require the narrowest part of the staircase to be at least 70–75 cm wide for installation, making them unsuitable for homes with narrower staircases. To address this limitation, the Wealtree stairlift can reduce the minimum staircase width requirement to 65 cm or more for installation, helping solve installation challenges that other providers may not be able to handle. Please refer to Wealtree narrow staircase model. If you have concerns about whether your residential staircase can accommodate a stairlift, or how much walking space will remain after installation, please contact us to schedule a free on-site assessment. Our professional sales consultant will visit your home as soon as possible to answer your questions.
4. After-Sales Service: Choose a Provider with Local TechniciansBuying a product means buying after-sales service. Before comparing quotations from different providers, you should understand that a stairlift moves up and down the stairs in your home every day. Like a car, it will inevitably require maintenance and repair. This means you need a reputable provider that can offer local service. Some domestic companies set up product display locations in many cities and counties, then claim that these are their branch offices. The purpose is to make you mistakenly believe that they are localized companies and that after-sales service, maintenance, and repair will not be a problem. In reality, these so-called branch offices may only have one showroom staff member, who cannot solve product operation issues or repair and maintain the equipment in your home. If you have any problem, they can only transfer your call to the head office.If a provider delivers poor after-sales service or responds too slowly in the future, the stairlift may remain out of order for a long period of time. This could prevent older adults from going up and down the stairs, causing inconvenience for the family and even creating safety risks. In that case, you would be paying money only to create more trouble for yourself. Wealtree Electric is currently the only company in Taiwan that adopts a dealership-based service system. We have local dealers stationed in northern, central, southern, and eastern Taiwan. The engineers of each dealer are also trained and certified by Wealtree headquarters and issued technical qualification certificates. This is what truly localized service means. Wealtree is worth your consideration. Please refer to Wealtree’s accumulated achievements.
Source: TVBS News, Laws & Regulations Database of the Republic of China, Consumer Protection Committee
Will your stairlift be complicated to operate? What if older adults do not know how to use it?
Please rest assured. The Wealtree stairlift follows an age-friendly design concept and has received the Commercially Available Friendly Assistive Device Award from the Ministry of Economic Affairs multiple times. It is very simple and intuitive to operate. Older adults only need one step to fold down the seat, then sit on the chair, step onto the footrest, and finally push the joystick to start moving. Please refer to Wealtree product convenience design. In addition, after installation is completed, our professional staff will provide on-site instruction and guide older adults step by step on how to operate the stairlift, ensuring that they can use it with ease. Even if they forget how to operate it later or encounter anything unclear, you can contact us at any time. Our service staff will patiently assist you and resolve your concerns, allowing older adults to use the stairlift with confidence and safety.
Is it true when some providers claim that purely mechanical stairlifts have a lower failure rate?
Stairlifts, chairlifts, and stair chair lifts are all highly complex systems that integrate electronic, electrical, and mechanical components. If a product is purely mechanical, it means that it will not be equipped with a wireless remote control. In other words, you will not be able to remotely call the unit from another floor to the floor where you are located. This is because wireless remote control functionality is itself an integration of electronics and software. If the equipment does not have a remote control function, how can such a product meet your needs? Intelligent stairlift design is both necessary and an industry trend, as it enables safer and more user-friendly service. Even robotic vacuum cleaners can automatically return to their charging stations today, so is a purely mechanical product still worth considering? Moreover, Taiwan has long been a strong player in 3C product design and manufacturing, and its integrated electronic, electrical, and mechanical machine tools are also world-renowned. You can have complete confidence in Wealtree Electric’s technology and after-sales service. Please refer to About Us.
How wide does the staircase need to be to install a stairlift? What can be done if the staircase is too narrow?
In a typical residential environment, installation is usually possible if the narrowest part of the staircase has a clear width of 70–75 cm or more. Through customized seat rotation functions, the Wealtree stairlift can also be installed in narrow staircase spaces with a width of 65 cm or more. Please refer to Wealtree narrow staircase model. In practice, our professional sales consultant still needs to visit your home for on-site assessment and measurement in order to determine whether your staircase space is suitable. If you have this need, please contact us to schedule a free on-site assessment, and we will arrange an evaluation time with you as soon as possible.
Is there a charge for scheduling an on-site assessment? After the assessment and quotation, am I required to make a purchase?
Please rest assured. Wealtree’s on-site assessment service is completely free of charge, and we provide service throughout Taiwan with just one phone call. You are always welcome to contact us. Our sales consultant will carefully understand your needs and provide professional planning recommendations and a quotation based on your home’s staircase space and traffic flow. Afterward, you do not need to feel any pressure. If the planning recommendations we provide can help solve the difficulties faced by you and your family, that is the greatest recognition for us.
What is the price of your stairlift? Is it very expensive?
Since stairlift products need to be custom-made according to the specifications and dimensions of your home staircase as well as your specific needs, we can only provide an approximate price range during phone consultation. Afterward, we will need to conduct a free on-site assessment, and our sales consultant will provide an accurate proposal and quotation after detailed measurement. As for whether the final quotation is high or low, in addition to Wealtree being a local brand with pricing far lower than imported brands, we also believe that the safety and convenience a stairlift brings to older adults, as well as the value of the services we provide, are even more important considerations. We believe that an investment that can improve your family’s quality of life and safety offers long-term benefits that cannot be replaced.
Can a stairlift be installed in an apartment where an older adult lives?
The Wealtree stairlift can be installed on apartment staircases. Please refer to the official interpretation of Articles 54 and 56 of the Housing Act. However, since apartment staircases are usually considered common areas, installation is generally subject to building regulations, the Housing Act, community rules, or the Condominium Administration Act. By law, installation usually requires the consent of at least one-half to two-thirds or more of the residents. If you have this need, we have many successful installation cases in apartment buildings and can share our experience in coordinating with neighbors, as well as practical communication suggestions. We can also provide a consent form template for your reference. You are welcome to contact us for further consultation.
Can your stairlift be installed outdoors if part of our staircase is outside?
The Wealtree stairlift offers a dedicated outdoor model for installation. For our outdoor model, the internal circuit board of the unit is coated with a special waterproof protective layer to protect it from corrosion caused by environmental moisture. In addition, the rail and all mounting brackets are treated with anti-rust coating and baking paint finish, allowing them to withstand outdoor conditions such as sun exposure and rain, while ensuring stable operation and long-term durability. You can use it with confidence. Please refer to Wealtree outdoor model products. In addition, outdoor staircases require a comprehensive assessment of the floor’s ability to securely fix the rail, as well as the safety of the surrounding environment. If convenient, please schedule an on-site assessment with us, so our professional sales consultant can visit your home and inspect the condition of your outdoor staircase in person, allowing us to provide more detailed recommendations.
Will the seat and rail take up a lot of space after being installed on the staircase?
We understand your concerns about staircase space. The rail section of the Wealtree stairlift adopts a monorail design that complies with regulations. Please refer to Article 33 of the Building Technical Regulations, Building Design and Construction Section. It allows the rail to be installed closer to the staircase handrail or wall. The minimum bending radius of the rail is 19–20 cm, the outermost edge of the rail is approximately 18–20 cm from the staircase handrail or wall, and the maximum height of the rail from the floor is 18–20 cm. Compared with traditional dual-rail products with two rails, this design can effectively lower the rail height and significantly reduce the distance that the rail protrudes from the wall or handrail, reducing visual pressure and making the overall space feel more open. As for the seat, it can be easily folded when not in use to reduce its width. The seat can also automatically travel to the least obstructive position within the staircase space for charging and standby, minimizing its impact on staircase space and maintaining smooth passage for your family.
Source: Laws & Regulations Database of the Republic of China
Can it be installed if the staircase from the 1st to 2nd floor and the staircase from the 2nd to 3rd floor are not continuous?
Yes, it is possible. If the staircase from the first to second floor and the staircase from the second to third floor in your home are not continuous, our sales consultant will need to conduct an on-site inspection to confirm the platform space, layout, and structural conditions, and evaluate the feasibility of extending and connecting the two staircases through a special rail design. Only when our assessment indicates that connecting the rails of the two staircases would have too great an impact on your family’s movement flow or safety would we recommend installing two independent stairlift systems. Therefore, if you have a similar need, Wealtree strongly recommends that you contact us directly to arrange a free on-site assessment. This will allow us to share similar past installation cases with you on-site and discuss the most suitable installation plan together.
Will installing a stairlift damage the wall structure of the home staircase? Will wood flooring or tiles on the stairs affect the installation?
The rail of a stairlift is installed on the stair treads and will not damage the building structure. Whether your staircase is covered with wooden flooring, various types of tiles, or built with concrete or a steel frame structure, in most cases, it will not affect stairlift installation. If your staircase has a special design or specific construction requirements, you are welcome to contact us for consultation and schedule an on-site assessment. Our professional sales consultant and technicians will visit your home as soon as possible to answer your questions.
Can we apply for a subsidy if an older adult at home has mobility difficulties and needs a stairlift?
The government provides subsidy resources for the purchase of stairlifts, and Wealtree is an approved assistive device provider contracted by multiple city and county governments. For eligible subsidy applications, we can provide an “advance payment on behalf of the applicant” service, allowing you to install the product by paying only the remaining difference after the subsidy amount is deducted. Over the years, we have assisted many customers in applying for subsidies. We can also provide assistance with matters such as review criteria and submission procedures, saving you the time required to study the relevant regulations or application requirements on your own. If you have related needs, you may first refer to the information below and contact us directly, so that we can quickly understand your actual situation and assist you with the subsequent subsidy application process. The most important principle is “approval first, purchase later.” Be sure to make the purchase only after obtaining government approval. Currently, there are two main subsidy channels:
I. [Subsidy for Assistive Device Expenses for Persons with Disabilities] (Applicable Nationwide)
1. Who Can Apply: The applicant must meet all of the following conditions:
i. The applicant must hold a disability certificate or handbook issued by the competent authority and meet specific disability categories, mainly including:
* a. Category 1: [Disabilities related to nervous system structures and mental functions] (vegetative state)
* b. Category 2: [Disabilities related to the eyes, ears, related structures, sensory functions, and pain] (balance function impairment)
* c. Category 7: [Disabilities related to movement-related structures and functions of the nerves, muscles, and bones] (physical disability)
(The actually applicable disability categories and codes must be determined in accordance with the latest “Subsidy Standards Table for Assistive Device Expenses for Persons with Disabilities,” and the specific assessment results stated in the assistive device evaluation report issued by a professional therapist shall serve as the final basis.)
2. The applicant must have actually resided in Taiwan for a total of 183 days or more within the most recent year.
3. The applicant must be assessed by a government-designated professional evaluation unit, with a physician’s diagnosis certificate and an assistive device evaluation report issued by an assistive device center or hospital therapist. The item code for stairlifts is EB02. The assessment must confirm that the applicant is “unable to go up and down stairs independently.”
4. The subsidy is granted on a household basis, and the applicant must have household registration at the registered address. If the applicant lives in a townhouse or a single-ownership apartment, each household may apply for a subsidy for only one stairlift.
ii. Subsidy Amount: According to the “Subsidy Standards Table for Assistive Device Expenses for Persons with Disabilities,” the subsidy amount for stairlifts, item EB02, depends on the applicant’s financial status:
1. Low-income households: Up to the full amount may be subsidized, with a maximum subsidy limit of NT$80,000.
2. Middle-low-income households: Up to 75% of the standard price for this item may be subsidized, with a maximum subsidy limit of NT$60,000.
3. General households: Up to 50% of the standard price for this item may be subsidized, with a maximum subsidy limit of NT$40,000.
(Note: The subsidy amounts and percentages above are for reference only. The actual subsidy shall be subject to the latest announced “Subsidy Standards Table for Assistive Device Expenses for Persons with Disabilities” and the regulations of the local government at the time of purchase.)
iii. How to Apply (with Wealtree’s advance payment service):
1. Obtain an assistive device evaluation report.
2. Prepare the required documents. We can assist with preparing the quotation and related materials, and then submit the application to the district office of your household registration location or the assistive device center.
3. Receive the government approval letter.
4. Use the approval letter to confirm the order with Wealtree and pay the required co-payment.
5. We will arrange installation and handle the subsequent subsidy claim with the government.
II. Taipei City Self-Administered Assessment Regulations:
The applicant must have household registration in Taipei City and actually reside in the city. The applicant must also be assessed by the Taipei City Long-Term Care Management Center as having a long-term care need level of Level 2 or above, and meet one of the following conditions:
(1) Aged 65 or above.
(2) Holds a disability certificate.
(3) Indigenous person aged 55 or above.
(4) Person with dementia aged 50 or above.
1. An assessment report must be issued by a professional therapist from an assistive device center, including the recommended type and dimensions of the assistive device.
2. Specifications or functional requirements: This subsidy item includes rail-type stairlifts and fixed powered vertical lifting platforms.
3. Other regulations:
(1) A copy of the warranty certificate issued by the assistive device supplier must be attached. The original warranty certificate shall be retained by the applicant. The warranty certificate must state the product specifications, including the specifications or functional requirements for this assistive device item as defined in the regulations, model number, serial number, warranty period, start and end dates of the warranty including year, month, and day, the assistive device supplier’s business name, unified business number, responsible person’s name, service telephone number, and the registration number showing that the medical device has passed inspection by the central competent authority, as well as other necessary information.
(2) The subsidy is granted on the basis of a shared household, and each household may apply for only one unit. Subsidy amount: NT$80,000 for low-income households, NT$72,000 for middle-low-income households, and NT$56,000 for general-income households.
*For detailed information, please refer to the Taipei City Implementation Plan for Subsidies for Accessibility Improvement in Existing Residential Buildings.
Source: Laws & Regulations Database of the Republic of China, Taipei City Laws and Regulations Search System
Do you also provide service if the older adult in our family lives on an offshore island?
Thank you for your inquiry. First, we would like to apologize. Considering that the timeliness of repair service is extremely important for stairlift products, and that subsequent regular maintenance is essential to protecting user safety, we do face significant challenges in providing after-sales service in offshore island areas. For example, if the product has an emergency malfunction, our repair technicians may not be able to arrive promptly due to cross-sea transportation limitations. This could result in the customer being unable to use the stairlift to move up and down the stairs afterward, potentially creating safety risks. Therefore, in order to ensure service quality and the long-term safety of users, and to avoid risks caused by delayed after-sales support, under circumstances where we cannot commit to providing on-site troubleshooting within 24 hours after a product malfunction, our standard service area currently does not cover offshore island regions, and we may not be able to help resolve your family’s difficulty. However, we also understand your care and consideration for the older adult in your family. If you have special circumstances or would like to discuss this further, you are still welcome to contact us for consultation. We will do our best to understand your situation and evaluate whether there may be other feasible ways to assist you.
How does your stairlift charge? What voltage does it require? Does it consume a lot of electricity?
The Wealtree stairlift features an exclusive automatic return-to-charge function. After using the stairlift, simply fold up the seat, and the unit will automatically travel to the nearest charging station for parking and charging. No additional operation or manual plugging and unplugging is required. Please refer to Wealtree product convenience design. As for power requirements, whether your outlet is 110V or 220V, our system can be used. During installation, we will also handle the wiring and power connection for you, so you can simply use the product without worrying about electrical wiring issues. Finally, please also rest assured regarding power consumption. Our product is highly energy-efficient. Under normal use, for a stairlift installed between the first and second floors, the monthly electricity cost is only around NT$20, so you can use it with confidence.
Can your stairlift help carry goods? It is difficult for us to carry groceries and daily purchases upstairs?
In addition to daily use by older adults, the Wealtree stairlift can also help you carry smaller and lighter items up and down the stairs through our remote cargo delivery function. Please refer to Wealtree product convenience design. When carrying items, we also recommend placing a plastic basket about the same size as the seat on the chair, placing the items inside the basket, and using the seat’s safety belt to secure the basket. This helps prevent items from sliding off the seat and being damaged during transport. In addition to carrying general household items, if you have special cargo transport needs, we also offer customized stairlift cargo rack modification services, mainly suitable for factories, laboratories, commercial spaces, and similar locations. Please refer to Wealtree freight model products. If you have related needs, please contact us for consultation. Our sales consultant will evaluate the feasibility of modification and provide recommendations based on the specific type of items you need to transport.
What should we do with the stairlift if we move, change homes, or no longer need it in the future?
Wealtree is a domestic brand with our own complete rail production factory. We provide a fully integrated one-stop service, from design and production to construction and installation. We have the capability and will do our best to assist customers through the following methods:
1. Moving or Changing Homes: Wealtree can assist with dismantling your existing stairlift rail and reinstalling it at your new residence. Since staircase layouts vary, we will reassess and redesign the rail, and prioritize the use of your existing rail materials to help reduce costs. We will also reconfigure the required stairlift settings according to the new staircase environment, such as remote controls, parking stations, and charging stations. This allows you to continue using the stairlift even after moving to a new environment, while preserving the convenience and value it provides.
2. If Your Family No Longer Needs It: Wealtree does not purchase used equipment in order to avoid concerns from other customers regarding whether company-supplied products are new or used. However, we can help match you with customers who are looking for second-hand equipment, and you may negotiate directly with them. Once an agreement is reached, Wealtree will assist with dismantling and reinstalling the stairlift at the new location, and will provide quotations and collect service fees from both parties accordingly.
What material is your rail made of? Other providers all claim that their rails are made of high-carbon steel and are strong and durable.
Regarding the technical details of rail materials, we would first like to clarify something with you. Some providers claim that their “high-carbon steel” rails are strong and durable. However, high-carbon steel, which is commonly used for industrial drill bits, is characterized by being hard but brittle. Once slightly twisted, it may fracture and shatter immediately. Therefore, in practice, high-carbon steel is difficult to bend and process, making it unsuitable for stairlift rails that must be custom-bent according to the shape of the staircase. Please refer to the introduction to carbon steel. From this, it can be inferred that providers claiming to use high-carbon steel as the rail material may simply be using technical terminology to obscure the fact that their rails are essentially “painted iron pipes.”
Wealtree uses high-quality “6063 aluminum alloy” that is further strengthened through the “T5 heat treatment” process. Please refer to the introduction to aluminum alloys. This material combines excellent strength and toughness. In practical testing, our rail showed no deformation under a high-intensity load test of 300 kg. It has sufficient rigidity to withstand a 120 kg person stepping or jumping on the rail without deformation. More importantly, aluminum alloy itself has strong corrosion resistance, making it far more durable than painted iron pipes. In addition, we apply hard anodizing treatment to further enhance the surface hardness and wear resistance of the rail, preventing problems such as paint wear or peeling that are commonly seen with painted finishes. Please refer to the explanation of anodizing treatment. You may also refer to technical materials from products such as Giant bicycles, Boeing 747 aircraft, and AUDI automobiles, where high-performance aluminum alloy materials are widely used in mechanical structures. In addition, our one-piece aluminum alloy rail production technology is also our exclusive patent, proving that Wealtree’s technical capabilities far exceed those of other providers.
In summary, if you hear providers making exaggerated claims about rail materials, please be especially cautious and verify the information from multiple sources. Do not blindly trust sales claims made by personnel without professional technical backgrounds. Only providers that can present real technical data and patent certifications are truly credible.
Source: Wikipedia
MAINTENANCE SERVICE
How should your product be maintained? Are the maintenance costs expensive?
Wealtree recommends scheduling an in-depth maintenance service with our original factory professional technicians at least once a year. Our technicians will conduct a comprehensive system inspection, evaluate the wear and replacement needs of components, and perform product cleaning, lubrication, and positioning calibration to ensure that the stairlift always remains in optimal performance and safety condition. For daily use, we recommend that you perform simple rail maintenance once a month. Simply use a cloth with rust-removing lubricant (WD-40 or other non-corrosive metal maintenance oil) to gently wipe the rail and remove dust and dirt from the surface.Regarding maintenance costs, during the two-year full warranty period, we already provide two free in-home deep maintenance services. After the warranty period expires, we will provide a detailed quotation in advance for annual maintenance or repair services. As a local brand, Wealtree keeps all parts in stock, so you do not need to worry about issues such as imported products being unable to be repaired due to parts shortages. This also makes our product maintenance costs far lower than those of imported brands. Therefore, please rest assured. Wealtree has long been rooted in the local market, with the goal of providing our customers with more affordable, safer, and faster service quality.
How long is your product warranty? After the warranty period ends, is it necessary to sign an extended warranty contract?
Our products come with a two-year full warranty. During this period, any non-human-caused mechanical failure, repair, or replacement of internal components will be covered by us. However, certain consumable items, such as batteries, product appearance parts, and seat upholstery, are not included.
After the warranty period expires, because our products are designed to be durable, we generally recommend scheduling one in-home deep maintenance service with us each year. An extended warranty or regular maintenance contract is not absolutely necessary. Of course, if your product is installed in a public or commercial space and you would like us to provide regular maintenance or extended warranty coverage to ensure user safety, we can also offer suitable plans for your reference. In any case, Wealtree will continue to provide professional technical support and repair services.
My stairlift seems to have a problem, and it feels unusual when I sit on it. How can I contact you for assistance?
If your stairlift shows any abnormal condition, please contact us through our toll-free hotline at 0800-555867 or via our official LINE@ . Please also describe the situation in as much detail as possible during the call. Our customer service team will first try to guide you online and help troubleshoot the issue. If the problem cannot be resolved remotely, we will immediately record the case and coordinate with a professional local technician to visit your home for inspection and repair as soon as possible. We will then contact you again to schedule the on-site service time. Please do not disassemble the equipment by yourself to avoid injury. We will do our best to resolve your issue as efficiently as possible.
Following the previous question, if my stairlift breaks down and stops moving, will I have to wait a long time for your repair service?
Please rest assured. We fully understand how important the stairlift is to you. First of all, as a domestic brand, we not only maintain sufficient product parts inventory, but more importantly, Wealtree has a dedicated local service team, with more than 20 technicians standing by at all times to help resolve your concerns. Therefore, we guarantee that when your product breaks down and cannot be used, our service team will visit your home within 24 hours to troubleshoot and resolve the issue. If the technician determines that the stairlift malfunction is serious and cannot be repaired immediately, we will promptly prepare a replacement stairlift unit and exchange it with yours. After your original unit has been repaired at our factory, we will contact you again to switch it back, ensuring that you can resume convenient daily living as quickly as possible.